Do You Post Worldwide?

Yes, we ship worldwide. Please see our shipping rates upon checkout.   

Why Haven’t I Received An Order Confirmation?

Please check your Junk mail folder first. Please allow up to 5 hours after purchase time to receive a confirmation email. Your order tracking number will be emailed within 24 hours of placing your order. If you have not received anything after this time please contact us at info@brellagang.com

Where Is My Order?

If your order hasn’t arrived within the expected delivery times, please check the tracking number that was sent out to you. If you are still unable to locate your parcel please send us an email at info@brellagang.com and we will do our best to assist you.

 

PAYMENT AND PROMOTIONS

Can I Use More Than One Promo Code On My Order?

Unfortunately you’re not able to use more than one promo code at the checkout, this includes free delivery codes. You can only use one promo code per order.

What Is Your GST/Tax Policy When Shopping Online?

GST is included in our prices for customers in Australia. Brella Gang is not responsible for paying any import or tax duties to overseas customers.

How Do I Use PayPal To Pay For My Order?

To pay with PayPal you can either pay with an existing account, set one up or checkout as a guest using your credit card.

What Payment Methods Are Available?

We currently accept payment via PayPal, Credit Card, Debit Credit Card, After Pay, Zip Pay.

 

RETURNS AND REFUNDS

Can I Change Or Cancel My Order?

We always ship out within 24 hours of the order being placed. To change or cancel your order please contact us ASAP at info@brellagang.com

Can I Return A Product? 

No problem! if you’re looking to return a faulty or incorrect item please refer to our Returns & Exchanges page here.

PRODUCT AND COMPANY INFORMATION

Shoe Care

To keep your Brella Gang Shoes in optimal condition and prevent undue fading or wear, always store in a dry and well ventilated area. Leather takes on moisture and as such, it is recommended that you will allow time for your shoes to dry naturally after extended periods of wear (2-3 days).

Just like your skin, leather needs to be cleaned regularly and maintained in order for it to have a long life. For this reason we recommend that if your shoes are dirtied with mud or similar, a damp cloth be used to clean them and then allowed to air dry in a cool environment. Leather conditioner products such as bees wax should also be used to prolong the colour and texture of the leather. 

Please do not use any harsh, cleaning chemicals as this may damage the original quality of the shoes. Allow to air dry by placing them in an open space. Please do not dry shoes by putting them in the dryer or using high heat, as this may also damage the quality of the shoe.

Brella Gang will not be held responsible for replacing shoes that are damaged by water, sunlight, soiling or other wear & tear issues caused by the owner. If your shoes arrive damaged or defective, please reference our Damages policy for more information on how to proceed.

Where Is Your Company Based?

Brella Gang is based in Melbourne, Australia.

Are Your Shoes Ethically Made?

We view our factories as part of our business. To ensure ethical working standards and conditions are present we have regular factory inspections and reports conducted. All our shoes are made with premium materials. 

What material are the shoes made of? 

Our shoes uppers are made from genuine cowhide leather and the outsoles are made from a PVC rubber. Lace material is a cotton-polyester mix and our eyelets are made from peroration brass.